We offer a monthly fee depending on the size of your project. The basic monthly fee includes a software license fee, maintenance and support, hosting, and a dedicated project manager
MARKETPLACE PLATFORM MAINTENANCE AND SUPPORT SERVICE
To ensure long-term success, ongoing maintenance and support services are crucial investments for all clients.
It is crucial to have a reliable support system in place after your platform is created or migrated. As per our project agreement, we offer dedicated support services regularly. These marketplace support services are specifically designed to cater to your evolving needs and ensure the sustained success of your marketplace. We understand that your journey continues after the initial development or migration, and we are here to support you every step of the way.
COMPREHENSIVE SUPPORT AND PLATFORM MAINTENANCE
Our support services encompass various aspects of your platform’s maintenance and improvement, including:
ISSUE HANDLING
Prompt identification and resolution of software issues to minimise disruptions and ensure smooth operations.
DATABASE MANAGEMENT
Efficient management and optimisation of your platform’s database to ensure data integrity and optimal performance.
SECURITY
We implement robust security measures and best practices to safeguard your marketplace and user data.
EFFICIENCY
Site performance is optimised to enhance the user experience through load times and responsiveness improvements.
TECHNOLOGY CURVE
The platform is updated to integrate the latest innovations so you never have to worry about functionality becoming outdated.
NO MORE HASSLES - CONNECT DIRECTLY WITH YOUR DEDICATED PROJECT MANAGER
Effective communication and personalised attention are at the core of our support services. That’s why we provide a dedicated project manager for every client. Your project manager will be your primary point of contact throughout the process. They will work closely with you, understand your goals and needs, and ensure your project stays on track. With a dedicated project manager, you can expect clear communication, timely updates, and proactive support, allowing you to focus on your business while we handle the technical aspects.
FEATURE DEVELOPMENT
Our feature development support allows you the flexibility to roll out high-impact changes based on your strategic goals and opportunities as they arise. When you have a new feature or integration in mind, our team works closely with you to understand requirements and determine feasibility.
We take a consultative approach to understand your goals and priorities. Our dedicated developers create designs, prototypes and fully-functioning features based directly on your requests. This model provides an on-demand process, so you’re not tied to a fixed roadmap. Learn More
SEO STRATEGY AND IMPLEMENTATION
We offer dedicated SEO support to help boost your marketplace’s organic visibility. Our experts will thoroughly audit your site and competitors to identify gaps and opportunities within your market and industry.
We will use these insights to develop a customized SEO strategy tailored to your goals. This includes defining targeted keyword opportunities and recommendations for on-page and technical optimizations. We will also outline an effective content development and link-building plan to help increase relevant backlinks and establish authority over time. Learn more
FAQs
We acknowledge critical issues within 1 hour, high issues within 2 hours and standard issues within 24 hours.
Contact your dedicated project manager or use our ticketing system.
We offer hourly rates for custom work and provide quotes based on your requirements for larger features.
REQUEST FOR DEMO AND ESTIMATION
Tell us about your project, industry, and target market. We’ll contact you for a demonstration and clarify the platform goals and business model.
You can also contact Kirsi for inquiries:
